Keep Shopify Support in Your Inbox.
Replies Checked Against the Order.
Order details, a reply you can trust, and 1-click cancel or refund beside every customer email.
Why Zactar
Support that stays where your email already lives.
No New Inbox
Your team keeps working in the inbox it already uses. Nothing to migrate, no DNS to touch, replies send from your own address.
Checked Before You Send
Every draft is checked against the live order and your saved policies. Anything that doesn't match is flagged first.
Actions You Control
Cancel, update an address or refund in one click. Nothing changes in Shopify until you click.
Zactar vs Other Providers
| Feature | Zactar | Other Providers |
|---|---|---|
| Works inside your email | ✓ | ✗ Separate app |
| Every draft checked against the order | ✓ | Varies |
| 1-click cancel & refund | ✓ | ✓ |
| Price | Free, then from $19 / mo | $300 to $1,000+ / mo |
| Per-resolution fees | None | $0.90 to $2.00 each |
| DNS / DKIM setup | None | Required |
Per-Resolution Fee & Time Savings Calculator
See what you keep by staying in your existing inbox instead of paying per-ticket helpdesk overages.
Pricing
Free forever for 25 drafts a month. Paid plans start with a 7-day free trial, billed through Shopify. No $0.90–$2.00 per-resolution fees.
Free
- 25 order-checked reply drafts / month
- Unlimited order lookups in your inbox
- 1-Click Cancel, Refund & Address updates
- Custom store policies & 1-click Shopify import
- 1 paired browser
Starter
- 300 order-checked reply drafts / month
- Unlimited order lookups in your inbox
- 1-Click Cancel, Refund & Address updates
- Custom store policies & 1-click Shopify import
- 1 paired browser
- Standard email support
Growth
- Everything in Starter, plus:
- 1,500 order-checked reply drafts / month
- Up to 3 paired team browsers
- Priority email support
Scale
- Everything in Growth, plus:
- 5,000 order-checked reply drafts / month
- Up to 25 paired team browsers
- Priority support & policy review
Shopify Support Playbooks
Tactical guides for resolving order inquiries, preventing warehouse race conditions, and keeping support inside your inbox.
Handling Stalled Carrier Scans & WISMO in Your Inbox
Verify live fulfillment and carrier sub-statuses beside the email without paying per-ticket resolution fees.
Read Playbook →Preventing Cancellation & Address Change Race Conditions
Never promise a cancellation or address edit after the warehouse has already printed the shipping label.
Read Playbook →Running Shopify Support Without Per-Resolution Fees
How lean brands resolve order emails inside Gmail, Yahoo, Outlook, Zoho, etc. at a predictable flat monthly rate.
Read Playbook →