Terms of Service

1. Agreement to Terms & B2B Scope

By installing Zactar via the Shopify App Store or your browser's extension store, or by accessing our services, you ("Merchant", "you") agree to be bound by these Terms of Service ("Terms") with Zactar ("we", "us", or "our"). Zactar is provided strictly as a business-to-business (B2B) commercial software tool for merchants. If you do not agree with any part of these Terms, you must uninstall the application immediately.

2. Description of Service & Availability

Zactar provides an AI customer support copilot for Shopify merchants operating in their webmail inbox (such as Gmail, Yahoo Mail, Outlook, Zoho Mail, etc.). The service surfaces order information, drafts suggested customer replies, and triggers merchant-approved actions (such as order cancellations, address updates, and refunds) via Shopify APIs. We reserve the right to modify, update, rate-limit, suspend, or discontinue any feature or the service at any time without liability.

3. Merchant Responsibilities & AI Output Disclaimer

Zactar is a draft-first copilot designed to assist human support agents. Generative AI and automated rule engines can occasionally misinterpret context, omit details, or produce inaccurate outputs. You acknowledge and agree that:

• You are solely responsible for reviewing, verifying, modifying, and approving all draft replies before sending them to your customers.
• You are solely responsible for verifying order state and authorizing any 1-click order mutations (e.g., cancellations, restocking, address updates, or refunds). Once executed in Shopify, mutations may be irreversible.
• Zactar is not liable for any customer disputes, refunds, chargebacks, lost revenue, shipping errors, or inventory discrepancies arising from merchant-approved actions or replies.

4. Data Processing

When you install Zactar, you remain the data controller of your customers' personal data (and warrant that you have all necessary rights and notices to share it), and Zactar processes it on your behalf as a service provider / processor:

• Instructions: Zactar processes customer data (names, email addresses, phone numbers, shipping addresses, and order details) solely to provide, secure, and improve the support copilot and execute actions you authorize.
• Confidentiality and security: Zactar applies the technical and organizational safeguards described in our Privacy Policy, including encryption and access logging.
• Subprocessors: We use reputable cloud infrastructure (such as DigitalOcean) and enterprise AI API providers (such as Google Cloud, OpenAI, or Anthropic) as subprocessors and may update them as needed to operate the service.
• Data subject requests & deletion: We honor Shopify's customers/data_request, customers/redact, and shop/redact webhooks and revoke store access tokens upon uninstallation.
• Incident notice: We will notify affected merchants without undue delay as required by applicable law after confirming a material security incident affecting customer personal data.

5. Subscriptions, Usage Quotas & Billing

All subscription fees are billed through the Shopify Billing API in accordance with Shopify's App Store Billing policies. Subscription charges are non-refundable once a billing cycle begins, with no prorated refunds or credits for partial months, unused draft quotas, or downgrades. You may cancel your subscription at any time by uninstalling the application from your Shopify Admin.

6. Disclaimer of Warranties ("AS IS")

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZACTAR AND ALL RELATED EXTENSION, API, AND AI SERVICES ARE PROVIDED STRICTLY "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPATIBLE WITH ALL THIRD-PARTY BROWSER OR WEBMAIL CHANGES.

7. Limitation of Liability & Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZACTAR, ITS FOUNDER, OPERATORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, ORDERS, DATA, OR GOODWILL ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ZACTAR'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS OF ANY KIND ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF (A) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO ZACTAR IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $50.00 (OR INR ₹4,000).

8. Merchant Indemnification

You agree to defend, indemnify, and hold harmless Zactar, its founder, and its affiliates from and against any third-party claims, buyer disputes, regulatory inquiries, damages, fines, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your store operations, products, policies, or customer communications; (b) any draft reply sent or order action executed by your staff; (c) your breach of these Terms or applicable privacy/consumer laws; or (d) customer data you process through the service.

9. Governing Law, Dispute Resolution & General

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms or Zactar that cannot be resolved informally within thirty (30) days of written notice shall be subject to the exclusive jurisdiction of the courts in Bengaluru (Bangalore), Karnataka, India, and may be brought only on an individual basis (with no class or representative actions). We may update these Terms from time to time by posting the revised version on this page.

10. Contact Information

For billing, inquiries, or legal notices, contact support@zactar.com.